Warning: This procedure is not intended to be carried on by end-users. Backup must be performed before attempting to format the phone as all the data currently on it will be deleted as a result of the format operation.
Formatting a Symbian device:
- Soft Reset (*#7780#): This is a normal reset. It will load the original settings from the phone's ROM. However, it will retain the user's own data. Like images, music, installed applications etc.
- Hard Reset (*#7370#): This method completely reformats the C: drive (phone memory). All the user information will be deleted. Like images, music files, installed applications etc. Hence, the phone is set to the default factory settings.
On performing any of above methods of formatting the phone, device will ask you for a security/lock code. Default code is 12345.
Data stored on E: drive (memory card) will not be affected by these sequences.
And please never use method descriped below here (it might leave your device in bad state):
* Switch Off the device.
* Press and Hold down the keys Green/Talk + 3 + *.
* Switch On the device.
* If everything goes well then you will see "Formatting" screen.
Note: Please make sure that your device is fully charged before you proceed with formatting the device. If the battery goes down during this procedure, It may result in inconsistent state of your device.
What to do after formating the devices phone memory
Before format a S60 handset be sure that you have a made a backup of the phone memory. Either with the build in backup program of your device or with the programContent Copier of the Nokia PC Suite. For a strong backup procedure, make a backup with both programs before format the device.
To format a S60 device follow this wiki link.
When the device is back do one of the following steps:
- The first important actions is to restore the previosly made backup!! Do this step before any other action!!! You can do this either with the build in backup program on the device or with the program Content Copier from he Nokia PC Suite.
- Restart the device
A few programs and in this case that means only the program binaries and resources are not backed up by the backup process. Install this program in the newest version after restoring the device phone memory.
- Nokia maps
- Nokia Share Online Update
If JavaME programs installed on the device, e.g. enhanced S60 calculator,
widsets or GMail Client for S60, use the MIDlet Restore program to reactivate this programs. Now reinstall is needed, only run this program. This process takes a fews minutes or longer if you have many JavaME programs.
The connected Bluetooth devices list are also not included in the backup. So register this devices after the restore, e.g.
- Nokia BT receiver LD 3W
- Nokia BT headset BH503
After all this actions, to as last action an final restart oh the device.
OR
Reset and Formatting Codes
(useful for when phone is having issues. Make backups before attempting)
Normal Reset
(*#7780#) : Restores ini files from rom but preserves user data (photos, 3rd party apps etc)
- On my 6682, it responded by asking for a Lock code. A Nokia FAQ (http://www.nokia.com.au/nokia/0,,37167,00.html) said there was a factory default of "lock code (1234) and security code (12345)." On my phone, 1234 didn't work -- but 12345 did!
- It's usually 12345, because security code has 5 digits.
Deep Reset
(*#7370#) : This reformats completely the C: drive. All applications and files stored on this drive will be lost and clean default files will be rewritten.
Full Phone Format
Works on most series 60; annotate here if it doesn't work on yours.
- On my 6682, this didn't work. I tried three times.
- Did not work on a 6085 with very low memory
If any of the problems listed below is happening to your phone:
- Blank screen phone unable to boot-up.
- Phone is only able to boot-up to "Nokia" screen (may flash "Nokia" 4 times also).
- Install a program but unable to uninstall it.
- Unable to delete certain files on C: drive.
--- WARNING: This will ERASE EVERYTHING on your phone ---
If you have any files that are important to you, make backups.
- Make sure you phone is fully charged.
- Backup your contacts list and personal files to MMC memory card (if possible).
- Switch-off your phone.
- Press and hold these three keys together:
- Green dial key,
- Star key (*)
- Three key (3)
- Press the power on/off to switch on the phone.
Do not let go the three keys until you see the "formatting" screen displayed. After a few minutes, the format will be complete. Your phone will now be at its original factory settings.
- it does not work on the E61/2/i
- it does not work on the 3600 slide
it reset the phone but cant clear lock codes]
WINDOWS
Reset operation stuck on spinning gears - Solution
Technical Level : Basic
Summary
This wiki article walks you through the procedure needed if your phone should get stuck showing spinning gears while performing a factory reset on your Nokia Lumia.
Details
When you reset your Windows Phone 8 handset (
Settings > about > reset your phone) it normally takes 30 minutes, at most, to finish. A known issue (especially with some Nokia Lumia phones) is that this process gets stuck and the gears keep on spinning for hours.
If this should happen to you, try the following steps:
- Make sure your phone is charged (put it on charger to be sure)
- Press and hold the volume down + power buttons until your phone vibrates and restarts
- As soon as the Nokia logo appears, press the following buttons one at a time in a sequence:
Volume up
Volume down
Power
Volume down
The Nokia logo should briefly disappear and then come back (if the keys are pressed correctly). The spinning gears will then return for another 5-15 minutes before your device comes back with the Welcome screen.
If the gears should keep spinning for more than 30 minutes again, you should perform a hard reset using the key method. To do this press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power-button and keep the other two buttons pressed for another five seconds. The spinning gears will then return for another 5-15 minutes before your device comes back with the Welcome screen.
If this is too complex or you just can't get it to work, contact your local Nokia Care center.
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